Service Canada has provided specific guidance for completing a Record of Employment (ROE) for employees impacted by the COVID-19 pandemic. These instructions are as follows:

• When an employee stops working because they are sick and/or quarantined due to COVID-19, the employer should use “Code D – illness or injury” as the reason for separation. There is no specific Code for quarantine.
• When an employee stops working because of a shortage of work or a company shut down related to COVID-19, the employer  should use “Code A – shortage of work, end of contract or season.” as the reason for separation.
• When an employee is not sick or quarantined but is not working for other reasons, the employer should use “Code E – Quit” or “Code N – Leave of absence”. For example, if an employee refuses to report to work due to the risk of exposure to COVID-19, then it is recommended that the employer use Code N.

Service Canada also instructs that to avoid delays in processing, employers should not add comments unless it is “absolutely necessary”.